Good customer service is good bottom line
Debbie takes over when the customer does not pay on time and ensures that the good customer journey does not stop at invoice due, but continues through the jerking process right up to the Bailiff's Court.
Debbie is the new resource in the company's customer service, where Debbie's primary task is to get as many people as possible to pay as soon as possible without losing the good customer relationship.
Debbie is also the new caseworker in the debt collection department, where Debbie automates processes and optimizes dialogue with the customer so that the benefits of recovery are maximized while observing that a customer relationship must be able to continue.